Senior technical writer & documentation systems builder.
18 years supporting Microsoft products as an employee and contractor, spanning product support, deployment guidance, release documentation, and the workflows that keep content reliable.
Wrote and maintained Microsoft 365 Apps and Office support documentation from 2014 onward. Designed support chatbot dialogs and improved how readers find useful content.
2008 – 2011
Microsoft · contract via CompCon Tech
Forum Moderator & Tier 3 Support
Moderated Microsoft Answers forums, published issue reports and support documentation, and resolved escalations through structured troubleshooting.
CAPABILITIES
Clear content. Reliable delivery.
Product and developer documentation, information architecture, release workflows, source reconciliation, content governance, and AI-assisted tooling.
Markdown, Git and GitHub, Python, PowerShell, HTML, YAML, DocFX, REST APIs, Azure DevOps, Microsoft Graph, and Power BI.
INDEPENDENT WORK
Building around real information problems.
Job Hunt & v2, Personal Canon, and Corpus to Skill put workflow design, evidence handling, and developer documentation into practice. These projects were built with AI coding assistance; each case study explains my contribution and its current maturity.