Senior technical writer. Documentation and applied AI.
18 years supporting Microsoft products as an employee and contractor, including customer-facing documentation since 2014. Deployment guides, feature documentation, and support content grounded in product research and technical review.
Knowledge Engineer title assigned in 2026. Wrote Microsoft Intune documentation from May 2025, following Microsoft 365 Apps and Office deployment documentation.
Microsoft Intune · May 2025 – August 2026
Owned Microsoft Learn content for App Management, Developer, and Device Management Reporting, working with product managers and engineers from research through publication.
Documented 32 Intune features across six service releases, with no slipped documentation deliverables.
During those same six release cycles, authored and merged 58 pull requests touching 149 unique articles.
Wrote onboarding documentation for more than 20 mobile application management integrations, coordinating release announcements and protected-app reference updates.
Co-authored multiple managed accounts guidance and developed Windows app inventory and Power BI migration content with AI assistance and technical review.
Expanded Edge for Business security guidance connecting app protection, Conditional Access, app configuration, and Settings Catalog policies, including procedures and troubleshooting.
Detected 40 silent article-ownership reassignments, restored ownership on 11 articles, and recreated 17 pull requests with corrected paths after a documentation restructuring.
Microsoft 365 Apps and Office · May 2022 – May 2025
Wrote the complete Office LTSC 2024 release documentation set from preview through general availability, including core guides, navigation, and coordinated updates to related deployment, activation, licensing, and Mac guidance.
Delivered new Outlook release content with product stakeholders and raised freshness of owned documentation to 92.1%, exceeding the 85% organizational goal.
Introduced AI-assisted group-policy string review, reducing a review task from about 60 minutes to under 10 minutes. Served on the organization’s AI V-Team and wrote tested GitHub Copilot guidance.
Wrote and maintained Microsoft 365 Apps and Office support documentation from 2014 onward. Designed support chatbot dialogs and improved how readers find useful content.
2008 – 2011
Microsoft · contract via CompCon Tech
Forum Moderator & Tier 3 Support
Moderated Microsoft Answers forums, published issue reports and support documentation, and resolved escalations through structured troubleshooting.
APPLIED AI AT MICROSOFT
From source research to reviewed content.
Built release and reporting workflows that gathered source context, drafted and reviewed content, and produced reports using Azure DevOps, GitHub, Outlook, Teams, and SharePoint. Distributed a 14-skill documentation toolkit with automated setup and helped colleagues adopt it through instructions and setup sessions.
Filed six structured user-acceptance test cases across four AI-assisted authoring skills as tracked work items. Compared generated content with published material and proposed testable instruction changes.
Developed with AI coding assistance, with responsibility for the requirements, workflow design, implementation direction, and review. Job Hunt v2 is a private local job-search tool. Personal Canon is a public local-use alpha for scoped AI context. Corpus to Skill is a bounded source-linked compiler derived from Virgilio Junior’s Book to Skill, with upstream credit preserved.
Writing, publishing, and maintaining documentation.
Microsoft Learn, Markdown, Git and GitHub, Azure DevOps, DocFX, HTML, YAML, and Visual Studio Code. Python and PowerShell for AI-assisted documentation automation; GitHub Copilot and structured prompt workflows for drafting, review, and evaluation.
CompTIA A+; Microsoft Accessibility in Action badge (2022). Manager-assessed at the Transformative tier of Microsoft’s AI-enabled work framework (2026).